Nigeria Property Express — Privacy Policy
Nigeria Property Express ("NPE") respects the privacy of visitors, clients, property owners, agents, advertisers, subscribers and other users of our website, online platforms and related services.
This Privacy Policy explains how Nigeria Property Express may collect, use, store, protect and disclose personal information when you visit or use our website, submit an enquiry, advertise a property, communicate with us, or otherwise interact with our services.
By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About Nigeria Property Express
Nigeria Property Express is a real-estate advertising and information platform designed to connect property owners, developers, agents, buyers, tenants, investors and other real-estate participants.
NPE may publish property advertisements and facilitate communication between users. Unless expressly stated in writing, NPE is not automatically the owner, seller, landlord, buyer, tenant, agent, developer, solicitor or contracting party in any property transaction advertised through the platform.
Users are responsible for conducting appropriate independent verification and due diligence before entering into any transaction.
2. Information We May Collect
Depending on how you interact with NPE, we may collect the following categories of information.
A. Personal Information
This may include: full name, telephone number, email address, residential or business address, contact details, company or organisation name, professional information, identification or verification information where legitimately required, information supplied when registering as an agent or advertiser, and information contained in enquiries or messages sent to NPE.
B. Property Information
If you submit a property for advertisement, we may collect: property address or location, property description, property type, asking price, land size, images and videos, property documents or document details where voluntarily submitted, ownership or agency information, contact information of the advertiser, and other information necessary to prepare or publish the advertisement.
C. Communication Information
We may retain information contained in emails, website enquiries, telephone communications, WhatsApp or other messaging communications, complaint reports, fraud reports, customer-service correspondence, feedback and other communications.
D. Technical Information
When you visit our website, certain technical information may be collected automatically, including: IP address, browser type, device type, operating system, pages visited, approximate location derived from technical information, date and time of visits, referral information, website usage information, and cookies and similar technologies.
3. How We Collect Information
We may obtain information directly from you; when you register or submit an enquiry; when you submit a property advertisement; when you communicate with our staff or representatives; when you contact an advertiser through our platform; through website forms; through cookies and similar technologies; from publicly available sources where appropriate; from service providers assisting us with legitimate business operations; and through other lawful means.
4. Why We Collect Personal Information
NPE may process personal information for legitimate business and operational purposes, including: creating and managing user accounts; publishing property advertisements; responding to enquiries; connecting prospective buyers or tenants with advertisers; communicating with property owners and agents; verifying information supplied by advertisers where appropriate; detecting and preventing fraud; investigating complaints; protecting the security and integrity of our platform; improving our website and services; providing customer support; managing business relationships; sending service-related communications; complying with applicable laws and lawful requests; establishing, exercising or defending legal rights; and performing other purposes disclosed to you at the time information is collected.
5. Property Advertiser Information
If you submit a property for publication, you understand that certain information may be made publicly available as part of the advertisement, including: name or business name, property location, property photographs, property description, asking price, telephone or contact details, professional designation, and other information you specifically provide for publication.
You should not submit confidential personal information or sensitive documents for public display.
NPE may remove, edit, restrict or refuse publication of information that it considers inappropriate, misleading, fraudulent, unlawful, unsafe or inconsistent with its policies.
6. Information About Other People
You must not provide NPE with another person's personal information unless you have a lawful basis or appropriate authority to provide that information. For example, an agent should ensure that they have appropriate authority before submitting a property owner's personal information for publication.
You must not submit: someone else's identification documents without authority; private financial information; passwords; bank-account credentials; private correspondence; sensitive personal information unrelated to the advertisement; or any information obtained unlawfully.
7. Cookies and Similar Technologies
NPE may use cookies and similar technologies to help operate and improve our website. Cookies may help us remember user preferences, understand website usage, improve website functionality, analyse traffic, improve security, and provide a better user experience.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functions.
8. Sharing of Personal Information
NPE does not intend to sell users' personal information merely for the purpose of selling personal data.
However, information may be disclosed where reasonably necessary for legitimate business purposes, including to: property advertisers or prospective clients where communication is requested; service providers assisting NPE; website hosting providers; technology providers; website analytics providers; professional advisers; legal representatives; auditors or consultants; law-enforcement or regulatory authorities where legally required; courts or other lawful authorities; or other parties where you have provided appropriate consent or disclosure is otherwise lawful.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
9. Contact Between Users
NPE may provide mechanisms through which prospective buyers, tenants, investors or other users can contact property advertisers. Once you choose to communicate with an advertiser, some information may be disclosed to that advertiser in order to facilitate communication.
NPE is not responsible for how an independent advertiser subsequently uses information received through a legitimate enquiry, except to the extent required by applicable law.
Users should exercise caution when sharing personal information with independent agents, property owners or other third parties.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, social-media platforms, payment providers, advertising services or other external services. Those third parties may operate under their own privacy policies and terms. NPE does not automatically control the privacy practices of independent third parties.
We encourage users to review the privacy policies of third-party websites before providing them with personal information.
11. Data Security
NPE takes reasonable organisational and technical measures designed to protect personal information against unauthorised access, unauthorised disclosure, loss, misuse, alteration, destruction, and other unlawful or unauthorised processing.
However, no internet-based system can be guaranteed to be completely secure. Users acknowledge that electronic transmission and storage of information involves inherent risks.
12. Retention of Information
NPE may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including: providing services; maintaining business records; resolving complaints; preventing fraud; meeting legal or regulatory requirements; protecting legal rights; and enforcing agreements and policies.
When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal, regulatory and operational requirements.
13. Fraud Prevention and Security
NPE takes fraudulent activity seriously. Information may be collected, retained and used to investigate suspected fraud, verify advertisers, investigate false property advertisements, identify suspicious activity, prevent impersonation, protect users, investigate unauthorised use of NPE's name or brand, support internal investigations, and cooperate with appropriate authorities where legally permitted or required.
Where appropriate and lawful, information relating to suspected fraudulent activity may be disclosed to law-enforcement agencies, regulators, courts or other relevant authorities.
14. No Authorisation to Receive Money
Nigeria Property Express does not automatically authorise any agent, employee, representative, advertiser or third party to collect money on its behalf.
Users should not assume that a person advertising a property through NPE is authorised to receive money for NPE. Unless expressly confirmed through an official NPE communication, users should not transfer money to an individual claiming to collect funds on behalf of Nigeria Property Express.
NPE will not be responsible for payments made to unauthorised persons where such payment was not expressly authorised by NPE, subject always to applicable law.
15. Children's Privacy
Our services are primarily intended for adults and persons legally capable of entering into relevant transactions. We do not knowingly seek to collect personal information from children for unnecessary purposes.
If you believe a child has provided personal information to us without appropriate consent or authority, please contact us so that we can review the matter and take appropriate action where necessary.
16. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including rights relating to: access to personal information; correction of inaccurate information; updating information; withdrawal of consent where processing is based on consent; objection to certain processing; restriction of certain processing; deletion or erasure where legally applicable; and making a complaint regarding the handling of personal information.
These rights may be subject to lawful exceptions and limitations. To exercise an applicable privacy right, contact us using the details provided below.
17. Marketing Communications
Where permitted by applicable law, NPE may send users information about new properties, real-estate services, website updates, promotional activities, business announcements, and other relevant information.
Where required, we will provide an appropriate mechanism to opt out of marketing communications. Service-related communications, security notifications, transaction-related messages and other essential communications may still be sent where reasonably necessary.
18. Accuracy of Information
Users are responsible for ensuring that information they provide to NPE is accurate and not misleading. Property owners and agents must not knowingly submit: false property information; forged documents; misleading photographs; false ownership claims; false prices; false professional credentials; or personal information belonging to another person without proper authority.
NPE may suspend, reject or remove advertisements where there are reasonable grounds to believe that information is inaccurate, fraudulent or unlawful.
19. Agents and Professional Users
Agents, brokers, consultants, developers and other professional users may be required to provide additional information for verification. NPE may use such information to verify identity, confirm professional information, investigate complaints, maintain platform security, prevent fraudulent activity, and determine whether an advertiser is eligible to use certain platform features.
Verification does not constitute a guarantee by NPE that an agent, property owner or advertiser is trustworthy or that a particular property is free from legal or ownership issues. Users must conduct independent due diligence before entering a transaction.
20. Data Breaches and Security Incidents
If NPE becomes aware of a personal-data security incident that requires notification under applicable law, we will take reasonable steps to investigate, contain and address the incident and make any legally required notifications.
Users should notify NPE promptly if they become aware of suspected unauthorised access, account compromise, impersonation or misuse of their information.
21. International Data Transfers
Some technology or service providers used by NPE may process information from locations outside Nigeria. Where personal information is transferred or processed outside Nigeria, NPE will seek to do so in accordance with applicable data-protection requirements and appropriate safeguards where required.
22. Changes to This Privacy Policy
NPE may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, business practices, or improvements to our privacy practices.
The updated version will be published on the website with a revised "Last Updated" date. Your continued use of the website after an update may constitute acknowledgement of the updated policy to the extent permitted by law.
23. Confidentiality of Transaction Information
NPE will take reasonable steps to protect confidential information supplied to it. However, users acknowledge that information voluntarily submitted for publication, advertising or communication may become accessible to other users.
Users should therefore avoid submitting confidential information through public advertisement fields.
24. User Responsibility
Every user is responsible for protecting their own personal information. Users should not publicly disclose passwords, PINs, bank-card details, online-banking credentials, one-time passwords, security codes, sensitive identification information, or other confidential security information.
NPE will never require users to disclose passwords or one-time banking authentication codes through an ordinary property advertisement or enquiry.
25. Privacy and Real-Estate Due Diligence
Privacy protection does not prevent NPE from recommending or requiring appropriate verification of property-related information. Prospective buyers, tenants and investors should independently verify ownership, title, planning status, survey information, encumbrances, development approvals, identity of the seller or agent, authority to sell or lease, payment instructions, and other relevant transaction information.
Where appropriate, users should engage an independent Nigerian-qualified legal practitioner and other relevant professionals.
26. Complaints and Privacy Requests
If you have a privacy complaint, believe your personal information has been misused, or wish to exercise an applicable privacy right, please contact Nigeria Property Express.
Nigeria Property Express
Privacy/Customer Service Email: __________________________
Telephone: __________________________
Office Address: __________________________
Website: __________________________
When submitting a privacy request, please provide enough information for us to identify the relevant account, communication or information involved. We may take reasonable steps to verify the identity of the person making a request before disclosing or modifying personal information.
27. Governing Law
This Privacy Policy shall be interpreted in accordance with the applicable laws of the Federal Republic of Nigeria, subject to any mandatory privacy or data-protection rights applicable to the user.
28. Important Disclaimer
This Privacy Policy is intended to explain the general privacy practices of Nigeria Property Express. It does not constitute a guarantee that every security risk, data breach, fraudulent act or unauthorised disclosure can be prevented.
Nothing in this Privacy Policy is intended to exclude or restrict any right or obligation that cannot lawfully be excluded or restricted under applicable law.
29. User Acknowledgement
By using the Nigeria Property Express website, submitting an advertisement, creating an account, sending an enquiry or voluntarily providing personal information, you acknowledge that you have had the opportunity to read this Privacy Policy.
Where consent is legally required for a particular processing activity, NPE will seek consent through an appropriate mechanism.
30. Our Privacy Commitment
Nigeria Property Express is committed to the following principles:
- Collect responsibly.
- Use lawfully.
- Protect carefully.
- Share only when necessary or lawful.
- Respect user rights.
© Nigeria Property Express. All Rights Reserved.